# IMMonitor Enterprise Installation and User's Guide

1.Installation Guide
1.1 How to deploy IMMonitor.
1.2 Install winpcap.
2.User's Guide
3.FAQ
3.1 It can not capture any conversations.
3.2 It can only capture myself's conversations.
3.3 Why does it only show others' IP address instead of user id?
3.4 How can I view the logs from other computers?( remote access)
3.5 Other questions
4.Contact us

## 1.Installation Guide

### 1.1 How to deploy IMMonitor.

Because not every computer can monitor all the LAN if you are not using a HUB.You'd better read Installation Guide first and choose the correct machine in your LAN to install IMMonitor.

### 1.2 Install winpcap.

Before installation, please check whether Winpcap has been installed in your system.(go to the control-panel, then open the "add/remove programs" applet. If WinPcap is present in your system, an entry called "WinPcap" will be present.) If winpcap is already installed,you can ignore this, otherwise you need to install it.(Please remember to uninstall it first if you want to upgrade it.Our version is 3.1Beta4.)

## 2.User's Guide

If your computer has more than one network adapters, you need to choose the correct one to sniff on.(configuration->Adapter) After correct configuration,IMMonitor need about 1-2 minutes to capture the instant message conversations.Please be patient.

## 3.FAQ

### 3.1 It can not capture any conversations.

Please check your configuration first, if the configuration is correct.You need to check whether winpcap is installed correctly,Now winpcap version is 3.1 Beta4. If this is your first installation or reinstallation of winpcap, please restart your computer and try again.

### 3.2 It can only capture myself's conversations.

Maybe your LAN is connected by a switch. This is related to your network topology. Please refer to Installation Guide or apply for online support.

### 3.3 Why does it only show others' IP address instead of user id?

Congratulations, IMMonitor is now working well. Just be patient and wait.

### 3.4 How can I view the logs from other computers?( remote access)

IMMonitor Enterprise support remote access. All you need to know is the IP address or hostname of the computer which has been installed IMMonitor. Then you may visit http://IPaddress:8080 to access it. As an example, the machine's IP is 192.168.3.1 , You may type http://192.168.3.1:8080 in the address bar of your browser and do it.

### 3.5 Other question please refer to User's manual .

## 4.Contact us

Email:

ICQ:152-920-135

AIM:xiaoshuang0302

MSN:xiaoshuang0302@163.com

YAHOO:xiaoshuang0302

OICQ:416537809